How to improve the guest experience and ensure great reviews?
At Sol Tours, we know that great photos and quality promotion attract guests - but what creates great reviews and repeat bookings is the experience guests experience in the apartment or villa.
In the world of tourism, guest satisfaction is the key to success. Happy guests not only return but also leave positive reviews, which attract new visitors and increase occupancy.
At Sol Tours, we have been working with renters on the island of Krk for years, and we know that details are what make the difference between an average and outstanding accommodation.
Below are 5 effective ways to improve the guest experience and ensure excellent reviews – without major investments, but with great results.
🏡 1. The First Impression is the Most Important
Guests form an impression of the accommodation within the first few minutes of arrival.
The space must be impeccably clean – including the windows, bathroom, and kitchen.
Check that everything is working: the air conditioner, Wi-Fi, TV, and lights.
The scent and freshness of the space also influence the experience.
💡 Sol Tours Tip: Set up a small welcome amenity – a bottle of water, local wine, lavender, or a handwritten note. Guests appreciate a personal touch more than luxury.
💬 2. Communication Before and During the Stay
Fast and kind communication is often the reason for excellent reviews.
Respond to messages within a few hours.
Send arrival information and simple check-in instructions.
Discreetly check during the stay if everything is okay and if they need anything extra.
💡 Sol Tours Tip: An automated email with a welcome message and useful information about Krk saves guests time and shows your professionalism.
🌞 3. Curate Details That Create the Experience
Small changes can significantly improve the experience:
A good mattress and quality bedding make a big difference.
Plenty of towels, detergents, and basic necessities demonstrate care.
Incorporate local elements – photos of Krk, a souvenir, or a guide to the island's attractions.
💡 Sol Tours Tip: Consider a “mini-guide” – a short printed leaflet with recommendations for restaurants, beaches, and activities. Guests love authentic host recommendations.
⭐ 4. Resolve Problems Quickly and Professionally
Even in the best-organized accommodation, problems can happen – a breakdown, noise, or a non-working AC...
The key is quick reaction.
Stay calm and offer a solution as quickly as possible.
Apologize, even if it wasn't your fault.
Show that you care – that empathy often “saves” the review.
💡 Sol Tours Tip: If you are not nearby, have a contact person (a family member, cleaner, or agency) who can react immediately. Speed is everything.
🧡 5. Request a Review After the Stay
Many satisfied guests simply forget to leave a review.
After departure, send them a brief thank-you message and ask them to share their experience.
If they had a minor complaint, ask them privately how you can improve the service.
💬 Sol Tours Tip: Regular and honest reviews build trust and make your accommodation more competitive on platforms like Booking and Airbnb.
✅ Conclusion
Excellent reviews don't happen by chance – they are the result of attention to detail, care for guests, and professional communication.
✨ Do you want your guests to be delighted and your accommodation to receive more five-star ratings?
Contact us and find out how Sol Tours can help you enhance the guest experience and build a strong online reputation.
